920kr Privacy Policy

This Privacy Policy describes how 920kr ("we", "us", "our", or "the Platform"), operating at 920kr.net, collects, processes, stores, and protects the personal data of individuals ("you", "the Player", "the User") who access or use the 920kr platform, including all associated games, betting markets, payment services, promotional programmes, and customer support functions.

920kr acts as the data controller in respect of all personal data collected directly through the 920kr.net platform. Where third-party service providers process personal data on our behalf — such as payment processors, identity verification providers, and game studios — those parties act as data processors under contractual agreements with 920kr that require them to handle your data in accordance with applicable data protection standards.

920kr is committed to protecting your personal information and handling it responsibly. We do not sell your personal data to third parties for their own commercial marketing purposes. We collect only the data that is necessary to deliver and improve the 920kr service, comply with our legal and regulatory obligations, and protect the security and integrity of the platform.

920kr collects personal data through several routes: directly from you when you register and use the platform, automatically through the operation of the platform itself, and from third parties involved in identity verification and payment processing. The categories of personal data we collect are set out in the table below:

920kr uses the personal data we collect for the following purposes:

• Account Creation & Management: To register your 920kr account, verify your identity, maintain your account profile, and authenticate your logins via SMS OTP and password.
• Service Delivery: To provide access to all 920kr games, betting markets, live casino tables, and sports betting features — including cricket betting, PSL markets, baccarat, slots, Callbreak Quick, and Big Hammer.
• Payment Processing: To process deposits and withdrawals in PKR through your chosen payment method (JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, SadaPay, or USDT TRC20), verify payment ownership, and maintain accurate financial records.
• Regulatory Compliance: To fulfil our obligations under applicable anti-money-laundering (AML), know-your-customer (KYC), and responsible gaming frameworks, including age verification (21+), fraud detection, and suspicious activity reporting.
• Bonus & Promotions Administration: To manage your eligibility for, and participation in, 920kr's promotional programmes, including welcome bonuses, reload bonuses, and loyalty rewards.
• Customer Support: To respond to your queries, resolve disputes, process complaints, and provide technical assistance through live chat and email.
• Platform Security: To detect and prevent fraud, cheating, duplicate accounts, bot activity, unauthorised access, and other breaches of the 920kr Terms & Conditions.
• Platform Improvement: To analyse usage patterns, identify technical issues, and improve the design, performance, and content of the 920kr platform over time.
• Marketing Communications: To send you relevant promotional communications about 920kr offers and features, where you have given your consent or where we have a legitimate interest to do so. You may opt out at any time.
• Responsible Gaming: To monitor your gambling activity for signs of problematic behaviour, apply self-imposed limits, and fulfil our duty of care obligations under responsible gaming frameworks.

920kr processes your personal data on the following legal bases:

• Contractual Necessity: Processing required to deliver the 920kr service to you under our Terms & Conditions — including account management, game access, and payment processing.
• Legal Obligation: Processing required to comply with our obligations under applicable AML, KYC, age verification, and responsible gaming regulatory frameworks.
• Legitimate Interests: Processing for fraud prevention, platform security, technical improvement, and certain customer communications where our interests do not override your privacy rights.
• Consent: Where we rely on your consent — for example, for direct marketing communications — you may withdraw that consent at any time by contacting us or using the opt-out mechanism in the communication.

920kr does not sell, rent, or trade your personal data to third parties for their own commercial purposes. We share your personal data only in the following limited circumstances:

• Payment Service Providers: JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, SadaPay, and USDT TRC20 network operators receive the financial data necessary to process your deposit and withdrawal transactions. These parties operate under their own privacy policies and applicable Pakistani banking regulations.
• Identity Verification Providers: Third-party KYC service providers may receive your identity documents and personal details to perform age and identity verification checks on 920kr's behalf.
• Game Studio Partners: Certified third-party game studios that supply casino games, live dealer tables, and slot titles to 920kr receive limited session and gameplay data required to operate those games fairly and securely.
• Fraud & Security Vendors: Technology partners providing fraud detection, IP analysis, and device fingerprinting services receive technical and usage data to help identify suspicious activity and protect the integrity of the platform.
• Legal & Regulatory Authorities: Where required by applicable law, court order, or regulatory instruction, 920kr may disclose personal data to relevant authorities. 920kr will notify you of any such disclosure where legally permitted to do so.
• Business Transfers: In the event of a merger, acquisition, or sale of substantially all of 920kr's assets, player data may be transferred to the acquiring entity subject to equivalent data protection commitments.

All third-party data processors engaged by 920kr are contractually required to process personal data only in accordance with 920kr's instructions and to maintain appropriate security standards.

920kr uses cookies and similar tracking technologies on the 920kr.net platform. Cookies are small text files placed on your device when you visit the site. They help us remember your preferences, keep you logged in securely, understand how you use the platform, and improve your experience over time.

We use the following categories of cookies:

• Strictly Necessary Cookies: Required for the platform to function, including session authentication, security tokens, and responsible gaming limit enforcement. These cannot be disabled without impairing the platform's core functionality.
• Functional Cookies: Remember your preferences such as language settings, display preferences, and last-used payment method to streamline your return visits.
• Analytics Cookies: Collect aggregated, anonymised data about how players use the 920kr platform — which pages are visited most, where users drop off, and how navigation flows — to help us improve the product.
• Session Tracking Cookies: Monitor active session durations as part of our responsible gaming commitment, enabling session time reminders and cooling-off period enforcement.

You can manage cookie preferences through your browser settings. Note that disabling strictly necessary cookies will affect your ability to use certain platform features, including secure login.

920kr retains your personal data for as long as is necessary to fulfil the purposes set out in this Privacy Policy, unless a longer retention period is required or permitted by applicable law or regulation. The general principles governing our retention periods are:

• Active Accounts: Personal data associated with an active 920kr account is retained for the full duration of the account's active status.
• Closed Accounts: Following account closure, 920kr retains identity, financial, and transaction records for a minimum period of five (5) years to meet AML, KYC, and regulatory audit obligations.
• Self-Excluded Accounts: Records of self-exclusion requests are retained for a minimum of five (5) years to prevent re-registration during the exclusion period and to fulfil responsible gaming obligations.
• Support Communications: Live chat transcripts and email correspondence are retained for up to three (3) years following the last interaction, or longer if relevant to an unresolved dispute.
• Technical and Usage Data: Anonymised analytics and usage data may be retained indefinitely in aggregate form for platform improvement purposes.

When personal data is no longer required for any of the above purposes, 920kr will securely delete or anonymise it in accordance with our internal data disposal procedures.

920kr implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Our security measures include, but are not limited to:

• SSL/TLS Encryption: All data transmitted between your device and 920kr.net is encrypted using industry-standard SSL/TLS protocols.
• Password Hashing: Account passwords are never stored in plain text. 920kr uses strong cryptographic hashing algorithms to store password credentials securely.
• Two-Factor Authentication: SMS OTP verification is used at login and during sensitive account actions such as withdrawal requests to confirm your identity.
• Access Controls: Access to personal data within 920kr's internal systems is restricted on a strict need-to-know basis, with role-based access controls and audit logging in place.
• Regular Security Reviews: 920kr conducts periodic security assessments of its platform infrastructure, payment integrations, and data handling processes.

As a player on the 920kr platform, you have the following rights in respect of your personal data. To exercise any of these rights, please contact 920kr's support team using the contact details in Section 13:

• Right of Access: You may request a copy of the personal data that 920kr holds about you. We will respond to verified access requests within 30 days.
• Right to Rectification: You may request that inaccurate or incomplete personal data held by 920kr be corrected. Some corrections (such as your legal name) may require supporting identity documentation.
• Right to Erasure: In certain circumstances, you may request that 920kr delete your personal data. This right is subject to overriding legal obligations — for example, we are required to retain AML and KYC records for a minimum period and cannot erase these on request.
• Right to Restriction: You may request that 920kr restrict the processing of your personal data in certain circumstances, for example whilst a rectification request is being investigated.
• Right to Data Portability: You may request that 920kr provide your personal data in a structured, commonly used, machine-readable format where technically feasible.
• Right to Object: You may object to 920kr processing your personal data on the basis of our legitimate interests, including for direct marketing communications. Where you object to marketing, we will cease such communications promptly.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out prior to withdrawal.

If 920kr becomes aware that personal data has been collected from an individual under the age of 21, that account will be immediately suspended, the personal data will be reviewed in line with our legal obligations, and any funds associated with the account will be handled in accordance with our underage gambling procedures.

If you are a parent or guardian and believe that a minor has registered a 920kr account, please contact us immediately at [email protected] so that we can take prompt action.

920kr is an internationally operating platform. Some of the third-party service providers we engage — including game studios, identity verification providers, and cloud infrastructure partners — may be located outside Pakistan. As a result, your personal data may be transferred to, stored in, or processed in countries outside Pakistan.

Where such transfers occur, 920kr takes steps to ensure that your personal data receives an equivalent level of protection, including by entering into data processing agreements with transferee parties that incorporate appropriate data protection safeguards. By using the 920kr platform, you acknowledge and consent to such international transfers as described in this section.

920kr reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data practices, regulatory requirements, or platform features. The "Effective" date displayed at the top of this page will be updated each time a revision is published.

Where changes are material — for example, a significant new use of your personal data — 920kr will provide advance notice via a prominent notice on the platform and/or by email to your registered address. Your continued use of the 920kr platform following publication of an updated Privacy Policy constitutes your acceptance of the revised terms. If you do not accept the revised policy, you should cease using the platform and contact support to close your account.

For any questions, concerns, or formal requests relating to this Privacy Policy or your personal data, please contact the 920kr Privacy team through one of the following channels:

When submitting a data rights request, please include your registered email address and a description of the request so we can verify your identity and process it efficiently. We aim to respond to all verified data requests within 30 calendar days. Complex requests may take longer, in which case we will notify you within the initial 30-day period and provide an estimated completion date.